SunsetChecked in. Welcomed.
A text and a WhatsApp before she reaches her room.
Emma’s locked phone: a text message and a WhatsApp message from Sunset Harbour Miami welcome her and invite her to chat with the hotel’s AI receptionist.
Your hotel’s AI team.
One AI receptionist for your guests. A whole team behind it.
- Hi, I’m Key. Your AI concierge. I answer guest questions.
- Hi, I’m Clerk. Your AI reservations agent. I book rooms direct.
- Hi, I’m Recep. Your AI receptionist. I handle guest requests.
- Hi, I’m Star. Your AI guest relations agent. I manage guest feedback.
- Hi, I’m Boost. Your AI guest marketing agent. I segment and message your guests on WhatsApp and email.
- Hi, I’m Journey. Your AI travel agent. I bring direct sales beyond your website.
Six AI agents work behind the scenes.
Your guests see one face.
- KeyConcierge
- ClerkReservations agent
- RecepReceptionist
- StarGuest relations agent
- BoostGuest marketing agent
- JourneyTravel agent
You choose her name, face, voice and personality.
Key and Clerk
Questions become bookings.
Key answers. Clerk books the room direct, at your rates.
- Emma, in New York, asks the hotel’s chat on her phone whether the hotel is on the beach; the receptionist answers with the hotel’s photo of its private beach area.
- She asks whether the pool is heated; the receptionist answers that both pools are heated all year round, with three photos of the pools.
- She asks when she can check in; the receptionist answers 4:00 PM, the time the hotel set.
- She picks her dates and a Harbour Room, confirms her mobile with a code and books four nights for $1,156 in the chat.
- On the hotel’s side, the photos are the ones in its Photos library, with their captions; the check-in time is the one on its Hotel facilities page; the booking is in Reservations, from the chat.
ClerkandHunter
Every sales team needs a superhero.
Clerk sells your rooms. Hunter sells the empty ones.
Switch on Clerk, Hunter, or both. It’s the same agent.
Clerk is just Hunter without the headband.
- Clerk, the AI reservations agent, stands in an elevator; the doors close and open on Hunter, his superhero form with a red headband.
- On the hotel’s Rooms screen, Clerk is switched off; Hunter sells the Surprise Room, whose room the hotel picks at check-in, and its rate is shown to verified guests only.
- Emma asks to book; she picks her dates, shares her phone and enters a code before she sees any price.
- Then the Surprise Room’s secret rate: $809.20 for four nights instead of $1,156, and she books it in the chat.
- On the hotel’s side, the booking is in Reservations, from the chat: a Surprise Room at the secret rate, while the public price stays where it was.
One receptionist. Every channel.
Wherever guests reach you, nobody waits.
Web chatOn your website
Web callA call from your website
PhoneYour hotel’s phone line
WhatsAppYour hotel’s number
TelegramYour hotel’s Telegram
Your own appNo app store needed
Six ways guests reach the same receptionist at Sunset Harbour Miami, each shown as its real screen on a phone, the six phones on a ring that turns one step every five seconds; the buttons under it bring each to the front. Web chat, on your website: the hotel’s chat open, “Welcome! I’m Aria, your AI receptionist. How can I help you?”, and two questions to tap. Web call, a call from your website: Sunset Harbour Miami, your AI receptionist, speaking, 00:42. Phone, your hotel’s phone line: the iPhone’s call screen, Sunset Harbour, 00:37. WhatsApp, your hotel’s number, in dark mode: Emma writes “Our flight lands at 9 pm. Is late check-in OK?” and the hotel answers “Of course, Emma. Check-in is from 4 pm, so your room will be ready.” Telegram, your hotel’s Telegram, in dark mode: “Can I bring my dog?” “Yes, small dogs are welcome. Just let us know before you arrive.” Your own app, no app store needed: the hotel’s icon, Sunset, on a guest’s dark home screen beside the phone’s own apps.
On the phone
Your next booking could call at
Hear Aria answer a late-night guest, check availability, and quote a room.
AriaReceptionist at Sunset Harbour Miami
Listen to the call
- AriaSunset Harbour Miami, this is Aria. How can I help you?
- EmmaHi! Sorry, I know it’s really late. Do you have a room for this Friday? Just two nights.
- AriaNo need to apologize, I’m here all night. For Friday and Saturday, our Ocean View Room is available. A king bed, $349 a night, taxes included.
- EmmaOh, nice. Is the pool heated? I’m escaping a very cold New York.
- AriaIt is. Both our pools are heated all year round, one in the garden and one up on the roof.
- EmmaPerfect. Let’s book it.
- AriaWonderful. May I have your full name?
- EmmaEmma Miller.
- AriaThank you, Emma.
Recep
Every request, handled.
Emma asks. The right team gets it. Emma hears when it’s done.
Booked in the chat. Known at the desk.
Recep finds Emma’s existing profile when she checks in.
On the hotel dashboard a team member activates Emma Miller in room 412. Before a second profile can form, Recep searches the hotel’s guest profiles by phone, by e-mail and by name with date of birth, finds the profile from her booking in the chat by her phone number, and the second profile never happens.
Towels. Room service. A late check-out. Recep takes them all.
In her own words, from arrival to departure.
Emma’s phone: over her stay she asks Aria, the hotel’s receptionist, for an extra towel, a club sandwich and a late check-out. Each request is sent to its team for room 412: Housekeeping, In-room dining, the Front desk.
Ding. Straight to the right team.
Every request lands on your board, already sorted.
The hotel dashboard: as each request arrives the desk bell’s alert rings and the request lands on the Active Requests board under New, tagged with its team: Emma’s towel for Housekeeping, a Wi-Fi problem in room 117 for Maintenance, a club sandwich for room 305 for In-room dining.
No app. No password. Just her phone.
Maria opens a link. Start, then Done.
A team member assigns Emma’s towel request to Maria Lopez. Maria’s phone shows the assignment; she opens the link with no login, sees room 412 and the job, taps Start, then Done, and reads “All done — thank you!”. On the dashboard the request moves to In Progress, then Done.
Received. On it. Done.
Emma hears every step without having to ask.
Emma’s phone: three WhatsApp messages from Sunset Harbour Miami say her request was received, that the team started working on it, and that it is complete.
When something runs late, you’ll know why.
Every team, measured against the times you set.
Request Analytics on the hotel dashboard: what went late and why, split into requests nobody picked up in time and work that ran long, beside each team’s on-time score. Demo figures.
Recep and your team
Less chasing. More caring.
Recep takes care of guest requests and follow-ups, so your team can focus on what matters most: the guests.
Star
Your guests will talk. Hear it first.
Catch the problem before it becomes the review.
Star asks while Emma is still here.
Five stars for the towel. One for the air conditioning.
Emma’s phone: in the hotel’s chat she thanks the receptionist for her towel, is asked to rate the service from 1 to 5 and gives five stars. The next evening she says the air conditioning is still not fixed; the receptionist flags it with Maintenance for room 412, asks for her rating, and after her one star thanks her and says the guest relations team has been alerted.
One star. Your guest relations manager knows.
She makes it right the same evening.
The guest relations manager’s phone shows an e-mail from Sunset Harbour Miami: a review alert, one star out of five, Emma Miller, room 412, with her comment and a button to the dashboard. On the hotel dashboard the entry is marked Escalated; the manager adds an internal note after speaking with Emma and marks it resolved.
Five stars on Google. Your reply is already live.
Star wrote it and published it while you slept.
Google Reviews on the hotel dashboard, with Auto-reply on: Emma Miller’s five-star Google review says the air conditioning broke on her second night and was fixed the same evening. Star writes the hotel’s reply and it is published on Google two minutes later; the review is marked Replied, no review waits for a reply, and the response rate reads 100%.
Eight review sites. One voice.
Star writes each reply. You post it.
Response AI on the hotel dashboard: a review can come from Google, Booking, TripAdvisor, Expedia, Agoda, Hotels.com, Otelpuan or HolidayCheck. For a four-star TripAdvisor review Star writes a reply under the hotel’s name, marked not posted yet, and the hotel copies it and opens TripAdvisor to post it.
Who needs you before checkout? Just ask.
Star tells you who to reach first.
Ask Star on Feedback Analytics: the hotel presses the question “Who needs you before checkout?” and the answer reads: one in-house guest has an open request right now, room 412 is the one to reach first, from the live in-house list.
One sentence in. A full survey out.
Star writes it. Ready in 13 languages.
Surveys on the hotel dashboard: the hotel types one sentence, “How the stay went overall, and whether they would come back”, and presses Write my survey. Star returns a first draft of eight questions, three about a department, and the preview shows what the guest sees on a phone, first in English, then in French.
Night two. Still time to save the stay.
Your survey goes out on its own, at the moment you choose.
The survey’s Sending tab: “Goes out after the 2nd night. Sent on its own, to every guest who fits the moment.” Under it the guest’s journey from booking to back home, with this survey marked on the second night.
Not “4.2 stars.” The breakfast queue.
Guest Pulse shows what to improve and where to start.
Guest Pulse for October 2026: an overall score of 78 out of 100, and at a glance the top strength (Location), the number one issue (Food: a wait for a table at breakfast) and the top action for the breakfast team. Demo figures.
Guest profiles
Treat every guest like a regular.
Guests say it once. Your hotel remembers.
Emma Miller’s guest profile on the hotel dashboard: a member with 250 points, one stay of four nights, three requests. Its AI Summary, updated after her stay, reads: “Have extra towels in her room before she arrives. Check her air conditioning the day before. It broke on night two. She valued the quick follow-up. Keep her updated without making her ask.” Under Preferences, what she said in the chat, “I like having extra towels in the room.”, saved to preferences. Her stay: room 412, November 9 to 13, booked in the chat, checked out; the air conditioning, one star, made right the same evening. Months later, on Emma’s phone, she writes “Hi, it’s Emma! I just booked again for April.” and the hotel’s receptionist answers “Welcome back, Emma! Would you like extra towels in your room again?” Emma: “Yes, please. You remembered!”
Boost
Why pay twice for the same guest?
Boost brings them back. This time, they book direct.
Every unfinished booking gets a second chance.
A friendly reminder the next day. Same room, same price.
Olivia’s phone: in the hotel’s chat she reaches the card step for the Harbour Suite, March 12 to 15, $1,047, and stops. The next day her lock screen shows a WhatsApp message and an e-mail from Sunset Harbour Miami: her plans are saved, just as she left them. She taps, and the chat welcomes her back with the same suite and price, ready to continue.
Two days later, a gift arrives.
Set the discount once. Boost sends it on its own.
On the hotel dashboard the Welcome Back offer is switched on at 15% off, sent two days later by e-mail and WhatsApp. Two evenings later Olivia’s WhatsApp shows the hotel’s message with 15% off her Harbour Suite, $890 instead of $1,047. She taps See your rate, and the confirmation follows: she is booked.
They didn’t book. Now you know why.
Your receptionist reads every chat and call for you.
The Recovery page on the hotel dashboard. On top, why guests didn’t book in the last 7 days: the price felt high, 4 guests this week, up from 2. Below, every guest who came close, by how far they came. Reached payment: Olivia Bennett, from the chat; the price felt high; her follow-up turns from Messaged on WhatsApp to Won back with 15% off, $890. Started: Daniel Brooks, from the chat, asking family; his reminder goes tomorrow. Looked: the Martins, from a phone call, needed more information; no message goes to them, they called. Demo figures.
Not ready to book? Aria sends the offer.
Straight to her WhatsApp. She books when she’s ready.
On the hotel’s website chat, Priya looks at an offer and writes: “I’ll think about it.” Aria, the receptionist, answers: “Take your time. Would you like me to send you this offer?” Priya says yes. A minute later her WhatsApp shows a message from Sunset Harbour Miami: here’s the offer you were looking at, with her dates and room kept for her, the Harbour Suite for March 12 to 15, and a View offer button to book whenever she’s ready.
Describe the guests you want. Boost finds them.
From your guest profiles, leads and mailing list.
A new audience on the hotel dashboard, drawn from guest profiles, website leads and the hotel’s mailing list. The hotel types “Families who stayed last summer and haven’t been back”, and Boost turns it into conditions: travelling with children, last stay in June to August 2025, agreed to WhatsApp marketing. 1,284 guests match out of 18,640; 912 can be reached on WhatsApp and 1,106 by email. Demo figures.
Poolside today. Booked for next summer.
One message to in-house guests: 70 room nights, paid now.
Ryan, staying at the hotel, gets a WhatsApp message by the pool: book next summer before you check out, 30% off any room, non-refundable, paid today. He books July 3 to 8 in the Ocean King, $1,365 paid. On the hotel dashboard that one message to 412 in-house guests shows 386 read, 31 bookings, 70 room nights and $25,480 in revenue, all paid up front. Demo figures.
Not a newsletter. A conversation.
Guests reply on WhatsApp, and your receptionist helps them book.
Carla’s WhatsApp: the hotel’s spring offer, kids stay and eat free. She replies asking for a room for two adults and two kids in April. The hotel’s receptionist answers with the Family Suite, April 10 to 14, $1,180 with the kids free, and a link to book it. Carla: “Perfect, booking now!”
Germans in German. Brazilians in Portuguese.
Write it once. Each guest reads it in their own language.
A broadcast written once in English, “Summer is back at Sunset Harbour. The rooftop pool reopens June 1, with live music every Friday.”, which Boost writes in German and in Portuguese. Jonas in Munich receives it on WhatsApp in German, and Beatriz in São Paulo in Portuguese.
Her birthday. Your hotel remembered.
Every birthday and anniversary, a reason to come back.
Grace’s phone on her birthday at 9 AM: a WhatsApp message from Sunset Harbour Miami wishes her a happy birthday: on her next stay, a room upgrade and a cake are on the hotel. She answers: “This made my day. Thank you!” The message went to the audience of guests with a birthday this month.
Every offer starts with a yes.
You write the invitation. Each yes stays on record, GDPR-ready.
Olivia’s booking form: “Join Sunset Harbour Miami insiders, up to 20% off.” She ticks e-mail and WhatsApp and taps Count me in. On the hotel’s Consent page the guests who can receive messages rise to 6,412, the wording is shown in five languages with its version on record, and her yes appears with its channels, where she gave it and when, kept with the words she saw.
Your guests meet one receptionist.
You get the whole team.
Journey
Open a new market without opening an office.
Journey knows your hotel before you type a word.
Your details, filled in from your own documents.
The hotel opens Hotel facilities for the first time, and Journey is already reading its training materials: the Resort Fact Sheet, the Guest Guide 2026, the Spa Menu, Dining & Bars and the hotel’s website, a sentence lit on each sheet as it reads. Then: Journey found 23 in your training materials, are they right? Each facility arrives ticked with the sentence it was found in: swimming pool, outdoor, “Two heated pools on the bay.”; Wi-Fi, free; the spa; beach access; parking and the airport shuttle at an extra charge. Nothing reaches the page until the hotel saves.
Your copywriter speaks 52 languages.
It writes from your facts. You approve every word.
On the Hotel page, About your hotel: the hotel presses Ask Journey to write it, and Journey writes the text from the hotel’s facilities, “On Biscayne Bay in Miami, Sunset Harbour is a 400-room resort with two heated pools, a private beach with cabanas and an oceanfront spa…”. The hotel presses Approve. Journey translates it: the count rises to 52 languages, with Spanish, German, Japanese and Arabic shown, each marked Translated by Journey.
Press Publish. You’re open to the world.
Your own page, under your name. Change it anytime.
The Hotel page says Your page is ready to publish, Not published. Every line before publishing is done: online booking, rooms, nights guests can book, where the hotel is, its facilities, the About. The hotel presses Publish page. The chip turns to Published: Your page is live, guests find Sunset Harbour Miami on otel.direct and book with Journey. The hotel opens its page, and on a phone it turns language: English, then Spanish, Japanese and finally Arabic, which mirrors the whole page right to left. The address changes with it, otel.direct/es/sunset-harbour-miami and so on: one page in 52 languages.
Mexico City books direct.
Spanish ads bring them in. Journey closes the sale.
Sofía in Mexico City sees the hotel’s ad in Spanish and taps Reservar ahora. The hotel’s page opens in Spanish. She asks Journey in Spanish for a bay-view room for March 12 to 16; Journey answers in Spanish with the Harbour Suite, $1,396 for four nights, and she books it: Listo, Sofía, su reserva está confirmada.
Night calls become bookings.
Your after-hours call center, fluent in Japanese.
It is 11:48 PM in Miami and 1:48 PM in Tokyo. Kenji calls the hotel from its page. Journey answers in Japanese: good afternoon, this is Journey at Sunset Harbour Miami. He asks for a bay-view room for four nights in March; Journey offers the Ocean King, March 20 to 24, for $1,236, and books it during the call.
No bookings? No bill.
Journey takes all the risk.
The hotel’s Booking incentive for Journey on otel.direct, November so far: 0 bookings counted, Nothing to bill, $0. Sofía Ramírez’s booking from Mexico City lands in Reservations, recorded as otel.direct and Journey, and is counted: 1 booking. Then Kenji Watanabe’s booking by phone from Tokyo lands and is counted: 2 bookings. The other bookings of the day, made in the hotel’s own chat or by phone, are not counted.
More from your AI team
The easiest team you’ll ever manage.
Each agent hands over its shift.
See what each agent handled and what still needs you. All on one page.
Upload a file. Consider it learned.
Your menus, guides and house rules, just as they are. Nothing new to write.
It doesn’t guess. It asks you.
When a guest asks something your documents don’t cover, it says so and shows you what is missing. Add one line, and it answers next time.
Recep
Hunter
Star
Boost
KeyThe AI Dashboard on an evening at Sunset Harbour Miami. On top, Recep’s shift briefing: the housekeeping request from Room 208 has been waiting 22 minutes and is still unassigned; 14 stays booked so far today. Then an area for each agent, with its face and name: Guest Requests with Recep, 38 of 42 handled today; Reservations with Hunter, $128,460 booked in the last 14 days and 14 booked today; Guest Feedback with Star, a Google rating of 4.62 and one reply drafted; Marketing with Boost, 3 bookings to win back; Event Inquiries with Key, 2 new.
Training, with its four ways in: Upload files, From Notion, Write and From a website. The Upload files box says: choose files, or drag them here. Three files are dropped in: Restaurant Menus, Guest Guide and House Rules. Each lands in the Receptionist’s Library and is marked Learned today; the library now holds 16 materials.
A WhatsApp message from Aria, the hotel’s AI receptionist: a guest asked if the rooftop pool is heated; it isn’t in my documents; can you tell me? On the hotel’s dashboard, a Training Opportunity: recent questions your receptionist couldn’t fully answer, Rooftop pool heating. The hotel adds one line, the rooftop pool is heated to 84°F all year, and the topic is marked Learned.
Integrations
Your hotel, connected.
AI models
- OpenAI
- Claude
- Gemini
Hotel systems
- PMS
- Channel manager
- Payments
RecepAI
Guest conversations
- Website
- Phone
- WhatsAppfrom Meta
- Telegram
- Notion
- Google Reviews
Knowledge & reviews
Security
Your guests trust you. We keep it that way.
Security isn’t an extra in RecepAI. Every hotel gets all of it.
We never store card numbers.Guests type them into a secure card form. A PCI DSS Level 1 certified vault keeps them, not us.
Each guest sees only their own booking.A guest proves their phone with a code first. Recep takes its rules from you, not from a guest’s message.
A shield against online attacks.A firewall checks every request and stops known attacks before they reach RecepAI.
Your team sees only what it needs.Phones and emails are masked in every list. Every full look is recorded. Managers sign in with a second code.
Even our staff can’t download your guest list.Only a named person at your hotel can, with a new code each time. Every download is recorded, and your hotel is told.
Guest privacy, built in.Marketing goes only to guests who said yes. Personal data is deleted or anonymized after a set time. Your hotel can erase a guest on request.
Questions
What hoteliers ask.
Straight answers to what hoteliers ask before they decide.
Does it work with my PMS and channel manager?
Yes, both. Your PMS can tell RecepAI the moment a guest checks in, moves room or checks out, or RecepAI can read your in-house list; either way it only reads, never writes. Your channel manager connects both ways, so your prices come in and your bookings go out: through Linkage CRS, Hotel Linkage’s own, or the one you already use, which we connect for you on request.
How long does it take to set up?
Two to three days to have it answering on your website, once your hotel’s information is ready. You upload your documents, check its answers, set your standards and add it to your website. A phone line or a PMS connection comes after that, set up with our team.
What does it cost?
It depends on what you switch on. Each product has its own price, and channels such as WhatsApp or the phone are added one by one and billed monthly. Where we agree it with you, part of what you pay is tied to the bookings it brings in. Tell us about your hotel and we will send you a quote.
Can it take a booking by itself?
Yes, in the chat on your website. It shows your prices and availability, the guest fills in a short booking form, and the reservation is confirmed without leaving the conversation. You decide, rate by rate, whether a card is needed to hold the room. Every price comes from your own rate settings, never from the AI.
What if it doesn’t know the answer?
It says so. It is built to tell the guest it does not have that information and to point them to the right department, never to guess. Questions your documents did not cover are shown to you as training opportunities; add the missing line and it can answer the next time.
What happens when a guest needs a person?
It gives the guest your team’s contact: buttons in the chat, the number to ring on a call. It does not transfer the call itself. A request it files, such as extra towels, goes to the right department, and one left waiting goes up to the manager you named for that department.
Do guests know they are talking to AI?
On your website, yes: the chat’s welcome and the call screen both say AI receptionist, and the welcome is yours to rewrite. On the phone it opens with your hotel’s own greeting, and in WhatsApp or Telegram it simply answers. Asked whether it is a person, it says it is your hotel’s digital assistant.
Can I see what it says to my guests?
Yes. You can read your chats and calls. Chats are kept for twelve months by default and checked against the standards you set, so you see what went well and what your documents did not cover.
Can I keep my phone and WhatsApp numbers?
Yes. On WhatsApp, guests write to your hotel’s own number, one set aside for your receptionist. On the phone, your operator can deliver calls on your own number to it, or we provide a line. Our team sets the phone line up with you.
Which languages does it speak?
In writing, it answers each guest in the language they write in. On a call, it speaks the languages you choose for your line. Your hotel’s own booking page is ready in 52 languages.
Can I try it before I decide?
Yes, right now. Our demo hotel is open on this page: press Try it live to chat with its receptionist, call it from your browser, or book a room as a guest would. There is no form to fill in first, and nothing is charged.
Be our guest.
Try our demo hotel as a guest, or talk to us about your own hotel.
Try it
Try the demo hotel.
Chat, call and book at Sunset Harbour Miami, the way your guests would. No form first. Every scene on this page is drawn from it.
Talk to us
Talk about your hotel.
A short call with our team about your rooms, your guests and your systems. Pick a time that works for you.
Book a demo